To: The’Let’s Think Of How Many Ways We Can Screw Over Our Customers During A Pandemic’, Department.
Re: The changes you’re implementing to your credit card ‘Terms of Service’, wherein you are going to add the unpaid interest charge to the account balance, resulting in charging ‘interest on unpaid interest’. (which began in March 2020, just when the global effects of the Covid-19 pandemic were being felt – wot a coincidence, eh?)
Also, your intention to raise interest rates if the cardholder misses their minimum payment twice within 12 consecutive months, rather than the current practice of 2 missed payments in a row. (beginning in June 2020, just when the financial impacts of the ‘shutdowns’ around the world are heavily impacting the personal finances of … well, just about everyone – wot another coincidence, eh?)
What this means is that if anyone who is unable to make the appropriate payments to their credit card (and remember folks we’re in the midst of a pandemic where literally millions of people have lost their jobs/reduced income/etc) then those nasty defaulters will be suitably penalized, because hey, even multi-billion dollar corporations are hurting just as much as the little fella, amirite?
And just to round out this trilogy of ‘business as usual’ horror-fest, is the wonderful news that you are now offering Extended insurance to under your ‘Purchase Security and Extended Warranty Protection’ … which I’m sure will only cost the cardholder a small monthly fee to add to the many already supporting the spectacular, and I’m sure, ‘value-added’ services you offer.
Here’s the thing, Dear Bank, it’s not your money … let me say that again slowly … It’s … not … your … money. All you are, if all the bullshit is stripped away, is a replacement for the sock full of money stuffed under the mattress. Everything you’ve built for yourself out of that basic premise is has been founded on the principle of greed and venality.
Yours sincerely, The Person The Money Really Belongs To.
Funny how the bigger a company/corporation/service provider/business/institution is, the less willing they are to remember, and remain true to, where they came from.
So to each and every one them who has made the choice to put profits before people, (and I’m not talking about the idiocy of shooting yourself in the foot so you can give your shoes to someone else who’s walking barefoot – metaphorically speaking. ie people who are barely getting by anyway) let me ask you this, do you think you are immortal?
Our world is a closed system after all, and limits will be reached. Do you believe that ‘things’ will ‘return to normal’? Do you think we will not remember each and every one of you in the years and decades to come?
This time is a defining moment in the social evolution of our species.
Choose you way forward wisely.