The Gas-Lift Chronicles – Part 1

This is what a gas lift looks like.

It’s the doohickey that is used to adjust an office chair to a comfortable height.

About 2 months ago the one on my chair started to lose its get-up-and-go. Every so often I’d experience this sinking feeling and after a quick check of my emotional state I realized it had nothing to do with me and everything to do with my chair … so, I ignored it, until it became an almost daily experience.

Even though my chair is a few years old, it still has a few good years left so I decided to just replace the gas lift. They’re not difficult to install, the tricky part is removing the old one, but I’d done it before, I could do it again.

I checked the manufacturers website and although they listed several replacement parts I couldn’t find any information about the gas lift.

I emailed them directly. The very next day I received an email back apologizing for the lack of information and they offered to send a gas lift to me, gratis.

I was impressed. This is my kind of customer service, I thought. A problem is brought to their attention and the resolve it. No fuss, no bother, I thought.

The ‘10-12 business days’ waiting period passed, and no UPS truck graced my stoop with a package, so I waited a few more business days, (we are a bit out of the way here on Widder Island) and then emailed the very nice person at customer service …

… who wrote back that it looked like, ‘the package was lost during shipping,’ and they would make sure the package was shipped the very next day.

-oOo-

Today, 6 ‘business’ days later a UPS truck deposits a cardboard box on my stoop.

I open it.

I close it.

I open it again.

This is called a ‘butterfly seat plate’

I burst into raucous laughter, and valiantly try to approach my keyboard to contact that friendly neighbourhood customer service person, but I keep bursting into further gales of laughter.

I take myself outside to rake the leaves that had fallen from the Summer Tree, and three bins of leaves later I feel I have enough self-control to approach my keyboard and inform Customer Service of this latest chapter in our saga.

As my chair slowly sinks to footstool height, I await a reply.

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33 comments on “The Gas-Lift Chronicles – Part 1

  1. jenanita01 says:

    Never knew you could replace these! Something I might have to think about, as I am gently lowered during my working day to the level of a kindergarten chair!

    Liked by 1 person

  2. Tell them to send you a ticket to return this part at the same time the new one comes?

    And you were going to give them a positive review on customer service. Sigh.

    At least they’ve been pleasant!

    Liked by 1 person

  3. I can see this being a long-running saga, unfortunately for you.

    Liked by 1 person

  4. Hmm. Sometimes… I’m glad you laughed, but what a pain. I hope they get it right…eventually. 😀

    Liked by 1 person

  5. hahahaha. Patient and persistent you are, Ms.-ssy. I didn’t even know you could replace the things on chairs. I made the Husband throw his 6-yr old office chair out because it lost its way of being comfortable and comforting to sit on. There was a reason it was on sale.

    Liked by 1 person

  6. Olga Godim says:

    You know so many chair parts by name! I’m impressed. :))

    Liked by 1 person

  7. Erin says:

    At least you’re being good natured about it! Good luck with the ongoing saga.

    Liked by 1 person

  8. So do we, Widders, so do we.

    Liked by 1 person

  9. Reminds me of the time I bought a computer online, and all I got was a hard drive … 🙂

    Liked by 2 people

  10. eliza rudolf says:

    Nice post 😄

    Liked by 1 person

  11. jdawgswords says:

    In the interm…try locking a pair of vise grips to the piston just above the housing…

    Liked by 1 person

  12. I love all your comments. I would love to believe I’d have responded similarly. Probably not! keep us informed.

    Liked by 1 person

  13. Widdershins says:

    Thanks 😀 … will do.

    Like

  14. […] fantastic suggestions – Neverwhere, Earthsea, Hobbiton. My favourite comment has to go to Widdershins for wanting to live in The Fast and the Furious […]

    Liked by 1 person

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